Privacy Policy

1. Introduction

At Pizzaiolo ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place an order, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Sign up for our loyalty program
• Subscribe to our newsletter
• Participate in promotions or surveys
• Contact our customer service team

This information may include:

• Contact information (name, email address, phone number, delivery address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Order history and preferences
• Feedback and survey responses

Automatically Collected Information

When you visit our website or use our mobile app, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type
• Device type and operating system
• Pages visited and time spent on those pages
• Referring website or application
• Location information (if location services are enabled)
• Click patterns and interactions with our digital services

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and maintain your account
• Process payments
• Provide customer support
• Send transactional emails (order confirmations, delivery updates)
• Communicate with you about promotions, new products, and other news
• Administer loyalty programs, rewards, and special offers
• Improve our website, app, products, and services
• Analyze usage patterns and conduct research
• Prevent fraud and enhance security
• Comply with legal obligations

Legal Basis for Processing

We process your personal information on the following legal grounds:

• To perform our contract with you when you place an order or create an account
• With your consent for marketing communications and cookies
• For our legitimate interests in improving our services, preventing fraud, and ensuring security
• To comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, delivery services, hosting providers, analytics services)
• Business Partners: Companies we partner with to offer joint promotions or services
• Franchisees: Individual Pizzaiolo locations that may need your information to fulfill orders and provide service
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

We do not sell your personal information to third parties for their own marketing purposes.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Restriction: Request that we restrict the processing of your information
• Data Portability: Request a copy of your information in a structured, commonly used format
• Objection: Object to our processing of your information
• Withdraw Consent: Withdraw consent previously provided for specific purposes

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our emails
• Adjusting your preferences in your account settings
• Contacting our customer service team

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or orders.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, and regular security assessments.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations
• Applicable statutes of limitations
• Ongoing or potential legal disputes

8. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will promptly delete that information.

9. Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., remembering items in your cart, enabling secure checkout)
• Preference Cookies: Allow us to remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track your browsing habits to display relevant advertising

Third-Party Cookies

We also allow certain third parties to place cookies on your device when you visit our website. These third parties may include:

• Analytics providers (like Google Analytics)
• Advertising networks
• Social media platforms
• Payment processors

Cookie Management

Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your browser
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you block or delete cookies, some features of our website may not function properly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your request within 30 days or as required by applicable law.